First Call CRM is an iOS application (iPad and iPhone) for accessing SAP CRM module through mobile devices. It utilizes a unique architecture, which was developed in house to build server driven UIs on mobile devices with zero-hard-coding. The application is rich with capabilities like internationalization, single sign-on, PDF generation, e-mailing and push notifications.
Important features include
- Unique architecture used to build UI on mobiles based on meta-data from the server.
- Creating and Editing of tickets using mobile and syncing the data back to SAP servers.
- Accessing account and contacts information information from SAP server.
- PDF Generation and emailing capabilities.
- Single Sign On – If the user is logged into any enterprise app on the mobile our app will use the 6. existing credentials and vice-versa.
- Clear Trust Authentication for web services.
- Ability to be deployed using AFARIA if already used by the enterprise for security.
- i18n support.
- Push notifications.